Get support
Something not working? Email us and we'll pick it up. The more you tell us at the start, the faster we can fix it.
Who to email
- Networks support: [email protected]. Wi-Fi, internet, computers, logins, email, backups, cameras and anything else we look after on your network.
- Everything else: [email protected]. Support for our other services.
- Not sure which? Use support@ and we'll pass it on.
What to put in your email
- Your name and your business name
- What's wrong, in your own words
- When it started, and whether it's still happening
- Who or what is affected (one person, one room, everyone)
- Anything you've already tried, such as restarting
- A photo or screenshot of any error message, if you can
- The best way and time to reach you
You don't need to know the technical words. "The Wi-Fi in the back office keeps dropping since Monday" tells us plenty.
Coming soon
A support portal for our clients is coming soon. You'll be able to raise requests, see where they're up to and find answers in one place. Until then, email works just as well.